Services
ServiceNow
ServiceNow
ServiceNow is an American software company based in Santa Clara, California that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.
They provide software as a service (SaaS) for technical management support. The company specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM), allowing users to manage projects, teams, and customer interactions via a variety of apps and plugins.
What is ServiceNOW
ServiceNow is a cloud-based SaaS (Software-as-a-Service) platform that automates organizational processes and delivers a consistent, consumer-like experience.
Strategy & Assessments
Asset Management
Asset Management automates all your IT asset life cycles with workflows. Venetia's Hardware and Software Asset Management practice ensures you have the visibility and processes you need. Automate your entire asset lifecycle to enforce asset policies and regulatory requirements, reduce asset costs, minimize wasted resources, and eliminate repetitive tasks. Manage Software Compliance all while saving your organization monetarily annually.
IT Operations Management (ITOM)
ServiceNow ITOM enables organizations to gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spending. Venetia has Implementation Specialist in Discovery, Service Mapping, Cloud Management, Event Management and - most important - a robust and maintainable CMDB.
IT Business Management
Deliver enterprise agility for better business outcomes. Align work to business priorities, reduce time, and optimize resources with IT Business Management. ServiceNow offers a new way to manage your business intelligence and portfolio investments. Grounded in real-world experience, Venetia's IT Business Management (ITBM) process transforms how organizations address project prioritization, management, APM, and Agile approaches.
Customer Service Management
Customer Service Management (CSM) goes beyond CRM. Remove siloes and connect customer service with other teams to improve customer satisfaction. Customers expect excellent service and support, so let's empower them with ServiceNow CSM. Venetia's Customer Service Management (CSM) practice takes a best practice approach to transforming your customers' journey-whether you are serving customers in Technology, Healthcare, Finance and Insurance, Retail, Manufacturing and more. Our robust user-experience based CSM practice drives top-line revenue results, delights customers and initiates efficiency in your organization.
HR Service Delivery
ServiceNow is modernizing and transforming HR services by accelerating employee productivity. Venetia's leading HR Service Delivery practice brings true Human Resource practitioners together with ServiceNow experts. Introduce robust case management to transform employee experiences, improve efficiency and satisfaction, and remove the administrative burden from your HR department.
ServiceNow Predictive Analytics & Intelligence
Our ServiceNow data experts can lead and recommend analytical insights on various products such Change, Incident, Problem, Asset, Configuration and so on. Predictive intelligence provides Machine Learning which holds significant promise for IT service management, particularly for incident categorization and routing.
Implementation Services
- ITSM Implementations
- ITAM Implementations
- ITBM Implementations
- ITOM Implementations
- HRSD Implementations
- CSM Implementations
- Predictive Analytics & Intelligence
- Process Automation Implementations
Maintenance Support
- Continuous Service Improvement
- Process Optimization Services
- Application Support
ITSM Process Assessments
Venetia uses our process-oriented assessment approach to analyze and diagnose process improvement opportunities on the ServiceNow Platform and outlines an implementation strategy to quickly drive service optimization and improvements.
ServiceNow Roadmap Strategy
Our deeply experienced consultants can outline the appropriate forwarding looking roadmap strategy and implementation approach to enable transformation to ServiceNow platform & cloud solutions.
ServiceNow Project Rescues/Assessments
ServiceNow Project Rescues/Assessments
IT Service Management (ITSM)
Deliver resilient services that increase productivity and create amazing experiences wherever your employees work, with the most innovative ITSM solution. IT Service Management (ITSM) aligns with ITIL standards to manage access and availability of services, fulfill service requests, and streamline processes. Technology drives your customers and powers your employees. Venetia's ITSM practice propels our clients to adopt a holistic Service Management approach. Our proven methodology incorporates best practices from many transformations coupled with purpose-oriented ITIL frameworks for incident, problem, change, request, release, etc.
